Refund and cancellation policy

Last updated: 8 October 2026

Scope

This policy applies to paid individual consultations and plan review sessions offered by Cloud Anchor Financial Planning Co., Ltd. (บริษัท Cloud Anchor Financial Planning จำกัด), Tax ID (TIN): 0105966151603, contact info@cloud-anchor.digital, +66-53-327-815.

Booking and payment

Fees and payment methods are confirmed before you pay (proposed terms—pending business confirmation). A session is considered booked once payment is received or an invoice is accepted in writing.

Cancellation by you

• More than 48 hours before the scheduled start: full refund of any prepaid fee, or free rescheduling once.
• Within 48 hours: we may retain up to 50% of the session fee to cover reserved time (proposed—pending business confirmation).
• No-show without notice: no refund; you may rebook at our discretion with a new fee.

Cancellation by us

If we cancel, you receive a full refund or priority rescheduling at no extra charge.

Rescheduling

One free reschedule with at least 24 hours’ notice is proposed for each booking (pending business confirmation). Additional changes may incur an administrative fee.

Partial services

If a multi-session package is offered and you stop after work has started, refunds cover only unused portions not yet delivered, minus documented preparation time (proposed—pending business confirmation).

Non-refundable items

Custom research or third-party report fees already paid on your behalf are non-refundable once ordered.

How to request a refund

Email info@cloud-anchor.digital with your name, session date, and payment reference. We aim to process approved refunds within 14 business days to your original payment method (proposed—pending business confirmation).

Consumer rights

Nothing here limits mandatory rights under the Thai Consumer Protection Act where they apply to your transaction.